Sizing Issues

Be sure to use the sizing option on the product’s page before purchasing or contact us through email if you need help measuring your dog.

Defected or Wrong Product

Please look over your order as soon as you get it in your hands. If you think that you’ve received a defective item, contact our customer service team service@elitedoggo.com within 3 business days of receipt of your order and we will resolve the issue for you.

If you were sent incorrect items or are missing items from your order, please contact our customer service team service@elitedoggo.com as soon as possible so we can get that mishap sorted out for you!

Change of Mind

We understand you may want to change or refund your order after your purchase. At Elite Doggo, we will gladly help you process any changes or refunds to your order within 2 hour of your order placement. Just give us a shout at service@elitedoggo.com.

Final Sale / Sale Items
Items labeled sale are final sale and cannot be exchanged or returned unless defective.

How to Process a Return or Exchange

• • All return or exchange requests must be emailed to refunds@elitedoggo.com within 4 days of order delivery.
    
    
  • Please include your Order Number, Item(s) Reason for Exchange, or Reason in your email.
    
    
  • Product must be in new condition with tags and packaging intact. The item(s) must be clean and free of dog hair and are subject to inspection.
    
    
  • After communicating with our customer service team, a return address and further instructions will be provided.
    
    
  • The customer is responsible for shipping the item(s) back to our warehouse (non-refundable).
    
    
  • Please provide us the tracking code of your package so our warehouse team can identify which package belongs to you.
    
    
  • Please allow our team 1-3 business days to inspect and process your return or exchange once it arrives our warehouse.
    
    
  • We recommend that you hang on to your tracking number in the event you need to track your package.